Plan, Do, Check, Action: Phenomenology Study on The Implementation of Quality Control of Services by Nurses

Tri Ismu Pujiyanto, TIP and Syaifudin, Achmad and Umi Laelatul Farihah, ULF and sindy, Hapsari (2020) Plan, Do, Check, Action: Phenomenology Study on The Implementation of Quality Control of Services by Nurses. European Journal of Molecular & Clinical Medicine (EJMCM), 7 (10). pp. 1277-1282. ISSN 2515-8260

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Abstract

Abstract: Nursing services that have quality can provide a positioning report for customers. Focus on nursing service activities by following per under service standards to apply and maintain good quality by applying speed and accuracy. One system that could be to support is the PDCA. Starting from planning to prevent to solve problems in a hospital institution by following per under service standards. This study aims to explore the experience of nurses in implementing PDCA (Plan, Do, Check, Act) based on minimum standards of nursing services at IGD Ungaran Regional General Hospital. The Qualitative research method is used in this research with a descriptive phenomenological design. The study participants were IGD nurses who were active in providing nursing services and this study used a purposive sampling method, this study was obtained by 7 people. Data collected from interview in-depth techniques and analyzed with Colaizzi techniques. This study found two themes, namely: Quality Control Of Service, Total Quality Management. Conclusion: The implementation of PDCA as a guarantee of service quality has been implemented in this hospital, so it is necessary to be maintained by trying to solve various obstacles and obstacles that exist so that the implementation of the PDCA cycle in ensuring the quality of services can run optimally. Keywords: PDCA, Quality of Nursing Services

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